Disruptions are rare, but when they happen, it helps to know exactly what to do. Your trip is made up of separate tickets which means the airlines can only manage each ticket independently. Here is what that means if something goes wrong.

If a disruption on your first flight, or a schedule change to your second flight, puts your connection at risk, you would need to arrange the rest of your journey independently. Adding ConnectSure means we step in to find you the next available route and cover any extra costs.

The airline for your second flight will rebook you or offer a refund, without affecting the rest of your trip.

You can reach us on our support page. For the fastest response, have your name, booking number and email address ready. Our team is also available by email at service@dohop.com or phone, though response times may be slightly longer.